PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – July 2023
We are pleased to share results from the 13th edition of our PX Pulse survey. Conducted in partnership with Ipsos, PX Pulse captures healthcare consumer perspectives of patient experience in the United States.
The latest release of PX Pulse reveals affordability and access to hospitals and treatments continue as important issues to consumers. While the basic deliverables of quality and overall experience slipped from last quarter, trust in healthcare services remains high, calling for a continued focus on building relationships with patients, families and communities.
Related content
-
Quality & Clinical Excellence
‘Making it Meaningful’: Co-designing an intervention to improve medication safety for people from culturally and linguistically diverse backgrounds accessing cancer services.
This study reports on the process of using an adapted Experienced-Based Co-Design (EBCD) conducted with culturally and linguistically diverse (CALD) consumers and cancer service staff to co-design the novel ‘Making it Meaningful’(MiM) instrument at a cancer service in Australia. Multi-source experiential and contextual information was gathered in phase 1 of the co-design and this evidence,
Learn more -
Quality & Clinical Excellence
5 in 5: Project Management Principles to achieve a CMS 5-Star Rating in Five Years
Learn what one hospital did to kick off its journey to earning a CMS 5-star rating in five years. In this learning bite, MedStar Washington Hospital Center describes how it rolled out standard service behaviors to over 2,500 associates and providers in six months using sprint methodology and other project management techniques.
Learn more -
Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023
The latest release of PX Pulse reveals the items of greatest importance to healthcare consumers remain consistent from the previous quarter, but perspectives on the quality of care and overall experience saw the lowest scores in the last two years. This issue also explores the critical issues of trust, provider relationships and providing feedback to
Learn more