The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Published August 8, 2024
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
Related content
-
Policy & Measurement
Redesigning Your Approach to Patient Grievances to Improve Experience
Published January 9, 2025
UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback by redesigning three key areas. Learn how building strong relationships with leadership, taking a proactive approach, and implementing “Standard Work” led to faster, more thorough responses, ultimately improving patient satisfaction and reducing response times.
Learn more -
Policy & Measurement
Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System
Published November 12, 2025
Patient Experience (PX) is recognized as an independent dimension in assessing healthcare quality and is associated with the quality domain of patient-centeredness. A better understanding of PX can help clinical providers enhance care, guide further research, and inform quality improvement and policies. Our study aims to identify, classify, and prioritize patients’ complaints and grievances at
Learn more -
Culture & Leadership | Policy & Measurement
Global Perspectives on Human Experience: Where we stand and new frontiers
Published April 30, 2024
Complimentary – Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings