The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings

Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience

This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple observation: sometimes, in our effort to measure everything, we miss what’s right in front of us. We look up at the data but fail to notice the larger shape taking form above it, something tall, quiet, and graceful that changes how