We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig DeeperThese foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
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Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care
The latest release of PX Pulse points to affordability and access to hospitals and treatments as
Experts from around the globe in the field of patient and family partnerships explore what is
This paper identifies the critical reasons healthcare leaders today must invest in experience leadership and structure.
The pages of PXJ have served a primary purpose, to expand the evidence on patient experience
We’re excited to announce the launch of our new website. This website has been a goal
2pm ET / 1pm CT / 12pm MT / 11am PT – Join this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to volunteer management or preparing for CAVS certification, join this informational webinar to learn about The Beryl Institute’s programs dedicated to support your career in healthcare volunteer management. Speakers: Bre Maddox, Manager, Learning and Professional Development, The Beryl Institute
2pm ET / 1pm CT / 12pm MT / 11am PT – One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their
2pm ET / 1pm CT / 12pm MT / 11am PT – Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human
Registration Fee: $450 Members/ $550 Non-Members October 4-25, 2023 (Wednesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. *Based on Principles of Volunteer Management, now with expanded content and peer engagement.
2pm ET / 1pm CT / 12pm MT / 11am PT – It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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