Patient Family & Community Engagement
Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time
Northern Sydney Health District evaluated...
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Innovation & Technology
Game On: Growing a Gaming and Technology Program that Improves Patient Experience
In this learning bite,...
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Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
PXE Credit Available
This webinar explores how connection and communication directly impact the human experience in healthcare....
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Policy & Measurement | Staff & Provider Engagement
Leveraging Metrics to Demonstrate Volunteer Impact
PXE Credit Available
Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using...
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Policy & Measurement
PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025
As the U.S. faces political shifts and social tensions, the latest PX Pulse captures...
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Environment & Hospitality
Words Matter: Transforming Care Through Better Communication
In this episode of...
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Infrastructure & Governance
Caring for Everyone: The Vital Role of America’s Essential Hospitals
J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC
Nicole Kirchhoffer...
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Culture & Leadership
PX Champions: Improving our Impact by Broadening our Reach
How can we ingrain patient experience into our organization’s culture? This is the question...
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Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
PXE Credit Available
This webinar explores how to move beyond recognizing the value of patient experience to...
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Environment & Hospitality
Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions
By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...
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Patient Family & Community Engagement
We’re all patients, or we’re about to be
Jason Wolf, President and CEO of The Beryl Institute, speaks with Jennifer Bright, MPA,...
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Environment & Hospitality
Recovery: One Restful Night at a Time
By: Toni Land, MBA, BSN,...
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Quality & Clinical Excellence
Walk With Me: From Wayfinding to Wellness
By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM
The experience of COVID and multiple system changes...
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Quality & Clinical Excellence
Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care
Watch the replay of an engaging panel discussion with four contributors to the featured...
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