Culture & Leadership

To Care is Human – LIVE! A Conversation with Dr. Owais Durrani

Recorded live at ELEVATE PX 2025, this episode of To Care is Human features...

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Innovation & Technology

Conversational AI: A New Frontier In Improving Patient Experience

Israel Krush, CEO and co-founder of Hyro, sits down to discuss the emergence...

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Staff & Provider Engagement

Communicating at an Elementary Level: Lessons from Young Learners

Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital...

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Staff & Provider Engagement

Work-Life Balance in Healthcare: Caring for Yourself to Care for Others

Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as...

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Policy & Measurement

Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings

Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion...

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Policy & Measurement

Green, Yellow, Red: Creating an Experience with Feedback Buttons

Stacy Palmer, Senior Vice President and COO of The Beryl Institute, joins Steven Peltzman,...

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Quality & Clinical Excellence

Beyond Shiny Amenities: Markers of Quality in Essential Hospitals

As Denver Health strives to become Colorado's most trusted healthcare provider, its mission is...

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Culture & Leadership

Leading through Listening: A Conversation with Garrett South

Join us as Garrett South, Director of Patient Experience at California Hospital Medical Center,...

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Culture & Leadership | Staff & Provider Engagement

Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project

Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift...

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Patient Family & Community Engagement

Former Patients Who Return As Volunteers: An Expression of Gratitude

Alex Seblatnigg, Director of Volunteer Services and Internal Engagement at Shepherd Center—a leading rehabilitation...

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Culture & Leadership

Broaden the Scope of What You Consider Experience

Stacy Palmer, Senior Vice President & COO of The Beryl Institute, sits down with...

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Culture & Leadership

A Human Experience Pioneer in Brazil

Marcelo Alvarenga, CEO of ConectaEXP Brazil, joins Jason Wolf, CEO & President of The...

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Environment & Hospitality

You Can’t Go Wrong If You Do Right by the Patient

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre...

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