Environment & Hospitality

You Can’t Go Wrong If You Do Right by the Patient

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre...

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Caring for People Shouldn’t be an Afterthought: A Conversation with Marcia Donzinger

After a devastating diagnosis in her 20s changed the trajectory of her life, Marcia...

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Quality & Clinical Excellence

I’ve Come to Find that Anyone in Healthcare Has a “Why”

After her younger brother - born with congenital defects and developmental delays - had...

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Environment & Hospitality

We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare

Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director...

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Culture & Leadership | Quality & Clinical Excellence

The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron

On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits...

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Culture & Leadership | Quality & Clinical Excellence

To Care is Human LIVE! At ELEVATE PX 2024

Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger,...

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Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her...

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Patient Family & Community Engagement

Get to Know Me – Connecting Volunteers with Patients

Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to...

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Culture & Leadership | Patient Family & Community Engagement

We’re All Emotional Beings: That’s What It Is to Be Human

Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of...

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Culture & Leadership

We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax

From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited...

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Quality & Clinical Excellence

“When we share our stories, there’s a level of healing”

When Monica Jones became a mother of children requiring complex care, she realized her...

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Staff & Provider Engagement

Plan for a season. Stay a Lifetime.

Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the...

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