Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes
Published October 3, 2025
In this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how empowering people with their health information can transform the care experience.
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Culture & Leadership
Mastering the Art of Listening: The Human Experience Superpower
Published May 5, 2025
by Jason A. Wolf, Ph.D., CPXP [E𝘹𝘤𝘦𝘳𝘱𝘵𝘦𝘥 𝘧𝘳𝘰𝘮 𝘮𝘺 𝘰𝘱𝘦𝘯𝘪𝘯𝘨 𝘦𝘥𝘪𝘵𝘰𝘳𝘪𝘢𝘭 𝘪𝘯 𝘵𝘩𝘦 𝘭𝘢𝘵𝘦𝘴𝘵 𝘴𝘱𝘦𝘤𝘪𝘢𝘭 𝘪𝘴𝘴𝘶𝘦 𝘰𝘧 Patient Experience Journal from The Beryl Institute: 𝘌𝘯𝘨𝘢𝘨𝘪𝘯𝘨 𝘵𝘩𝘦 𝘝𝘰𝘪𝘤𝘦 𝘰𝘧 𝘗𝘢𝘵𝘪𝘦𝘯𝘵𝘴 𝘢𝘯𝘥 𝘊𝘢𝘳𝘦 𝘗𝘢𝘳𝘵𝘯𝘦𝘳𝘴 𝘉𝘦𝘺𝘰𝘯𝘥 𝘚𝘶𝘳𝘷𝘦𝘺𝘴.] As human beings we do not live in isolation. Our existence is framed in the context of others. We are a
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Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
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Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
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