A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients

Published November 12, 2025

Reliability and Validity of a Modified Version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Visit Survey 4.0 (beta) for Ambulatory Behavioral Health Care

Published November 12, 2025

Assessing patient satisfaction with the services provided under the National Health Insurance Scheme at the Outpatient Department of the Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia.

Published November 12, 2025

Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System

Published November 12, 2025

Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey

Published November 12, 2025

Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency...

Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience

Published November 12, 2025

This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple...

Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews

Published August 8, 2025

Introduction: Online reviews are increasingly influential in how patients find and choose physicians. Patients...

Understanding the care experiences and support needs of UK adults treated in hospital for meningitis

Published April 30, 2025

Background: Meningitis often results in ongoing and multifaceted after-effects, which can impact many aspects...

Unveiling Patient Satisfaction: Exploring Demographics, Interactions, and Health-Seeking Behavior

Published April 30, 2025

Objective: This study examined the social context of the patient visit (demographics, waiting room experience,...

Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study

Published November 13, 2024

This pilot qualitative study explores consumers' and clinicians' perspectives about the relevance and utility...

Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana

Published November 13, 2024

Universal Health Coverage (UHC) has become important for African nations as they strive to...

Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People

Published November 13, 2024

Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young...

The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings

Published August 8, 2024

Research suggests that insights from patient narratives – stories about care experiences in patients'...

Listening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child

Published August 8, 2024

This article is the journey of a dentist who adopted the additional role of...