Listening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child

This article is the journey of a dentist who adopted the additional role of a healthcare manager and embarked on a transformative journey to enhance the realm of pedodontics.
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Policy & Measurement
“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospital Trusts. Ethnographic data were collected across three hospital Trusts in England, recruited according
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Policy & Measurement
The initial psychometric evaluation of a new Emergency Department Patient-Reported Experience Measure (ED PREM)
Patient-reported experience measures (PREMs) are critical to evaluating the person-centeredness, safety, and quality of healthcare services internationally. The aim of this study was to describe the initial psychometric evaluation of a new Emergency Department (ED) PREM. Adult patients presenting to the ED of a tertiary hospital in southeast Queensland, Australia during January 2022 were recruited in-person.
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Policy & Measurement
Leveraging Metrics to Demonstrate Volunteer Impact
2pm ET / 1pm CT / 12pm MT / 11am PT – Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn
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