Listening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child
Published August 8, 2024
This article is the journey of a dentist who adopted the additional role of a healthcare manager and embarked on a transformative journey to enhance the realm of pedodontics.
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Policy & Measurement
Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
Published November 19, 2024
Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching the 50th percentile by 2022 due to inconsistent leader rounding and lack of focus on improvements. In 2024, the center revamped its rounding program by involving non-clinical and ancillary leaders, focusing on structure, support, and connections. This approach included protected time
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023
Published November 7, 2023
The latest release of PX Pulse reveals the items of greatest importance to healthcare consumers remain consistent from the previous quarter, but perspectives on the quality of care and overall experience saw the lowest scores in the last two years. This issue also explores the critical issues of trust, provider relationships and providing feedback to
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Policy & Measurement
Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews
Published August 8, 2025
Introduction: Online reviews are increasingly influential in how patients find and choose physicians. Patients appreciate the transparency of online reviews, and they offer an avenue for physicians to receive feedback. This cross-sectional study aims to provide insight into correlations between provider level information such as wait times or physician demographics, and the reviews patients submit
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