Policy & Measurement
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025
The topics we explore in this issue look deeper into how consumers understand and...
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Policy & Measurement
Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings
Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion...
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Policy & Measurement
Redesigning Your Approach to Patient Grievances to Improve Experience
UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback...
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Policy & Measurement
Green, Yellow, Red: Creating an Experience with Feedback Buttons
Stacy Palmer, Senior Vice President and COO of The Beryl Institute, joins Steven Peltzman,...
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Policy & Measurement
Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching...
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Policy & Measurement
Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young...
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Policy & Measurement
Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana
Universal Health Coverage (UHC) has become important for African nations as they strive to...
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Policy & Measurement
Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study
This pilot qualitative study explores consumers' and clinicians' perspectives about the relevance and utility...
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Policy & Measurement
Enhancing Patient Care in FQHCs: The Essential Role of a Communication Plan
By Nikki Garcia, CPXP, Patient Experience Officer
FQHCs are instrumental in...
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Policy & Measurement
The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus...
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring...
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Policy & Measurement
Engage in the Global Experience Measure Inquiry
In recent years, the Global Experience Measure (GXM) effort at the Institute has brought...
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Policy & Measurement
Consumer Perspectives on Patient Experience 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a...
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Policy & Measurement
Policy & Measurement: The Impact of Patient & Family Involvement
By Rosie Bartel
This is the sixth blog in a series...
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