Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Effectively Leveraging Patient Comments for Strategic Improvement

PXE Credit Available

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study...

Policy & Measurement | Quality & Clinical Excellence

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – July 2023

We are pleased to share results from the 13th edition of our PX Pulse...

Policy & Measurement

Interventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review

Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to...

Policy & Measurement

Living with COVID-19 in the community during the first wave of the pandemic: Lessons from patients for healthcare providers and policy makers

This qualitative descriptive study explores patients’ experiences of living with COVID-19, in the community,...

Culture & Leadership | Policy & Measurement

State of Human Experience 2023: Fundamentals and the Future of Experience

Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute

Since 2011,...

Culture & Leadership | Policy & Measurement

Impact of Volunteer Programs: What Are We Measuring and Who Are We Telling?

PXE Credit Available

Moderator:
Terri Ipsen, CPXP | Director, Content, The Beryl Institute | Editorial Coordinator,...

Innovation & Technology | Policy & Measurement

Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation (PBRI) through a Self-Narrative

This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals...

Policy & Measurement | Quality & Clinical Excellence

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – January 2023

This issue reveals a bounce back of consumer perspectives on the quality of healthcare...

Policy & Measurement

Using Experience-based Design to Understand the Patient and Caregiver Experience with Delirium

Amy London, Product Innovation Specialist, Virginia Mason Medical Center, shares how using experience-based design...

Policy & Measurement | Quality & Clinical Excellence

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022

This issue reveals the challenges the healthcare industry faces as the world learns how...

Policy & Measurement

Staffing Patient Advocacy using Outcome Measures

PXE Credit Available

Ann E. Doran, MPA, MHSM, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy,...

Policy & Measurement

Getting in Front of Potential Harm following Established Safety Protocols

There can be some challenges in ensuring staff are safe while remaining committed to...

Policy & Measurement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2022

The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly...

Policy & Measurement

Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare

The conversation on measuring experience has been a long and thoughtful one. It has...

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