Culture & Leadership | Policy & Measurement

Global Perspectives on Human Experience: Where we stand and new frontiers

Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses...

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Policy & Measurement

Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

Leader rounding on patients has gained recognition as a best practice in healthcare and...

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Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her...

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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Promoting Anti-Racism and Supporting Staff through Policy

PXE Credit Available

Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in...

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Promotional image for the University of Kentucky's College of Communication and Information, featuring their Graduate Program in Communication. The university's logo is at the top, with the institution's name and program title below in bold, capitalized text. The phrase 'GRANT RESEARCH' is prominently displayed in a circle at the bottom. The background is a blurred photo of a research environment with a person working at a desk with papers and a laptop.
Policy & Measurement

And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures

By examining nurse manager accountability for patient experience measures, this study seeks a deeper...

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Policy & Measurement | Quality & Clinical Excellence

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023

The latest release of PX Pulse reveals the items of greatest importance to healthcare...

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Culture & Leadership | Policy & Measurement

The Treatment Impact: Cultural Inclusivity in a Modern World

PXE Credit Available

Caring for patients and their families during tumultuous times can be daunting. Many times,...

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Policy & Measurement

Measuring Volunteer Impact

We know that our volunteers make a huge difference in our organizations every day…but...

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Policy & Measurement

Using Measurement and Metrics to Drive Improvement in Ambulatory Care Environments

Join our Ambulatory Care Community for a discussion on what and how organizations measure...

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Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies...

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Policy & Measurement

Leveraging patient experience measures as surrogate outcomes to evaluate health care interventions

Patient experience quality measure scores are widely accepted as outcomes in health services research....

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Policy & Measurement

“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England

Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This...

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Policy & Measurement

The initial psychometric evaluation of a new Emergency Department Patient-Reported Experience Measure (ED PREM)

Patient-reported experience measures (PREMs) are critical to evaluating the person-centeredness, safety, and quality of...

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