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Human Experience
- Column One
  - Experience Pathway
- Column Two
Resources
Events
PX University
PXJ
Community
- PX Connect
- Special Interest Communities
About
- About Us
- Global Commitment
  - Awards
  - Press Releases
  - Books
  - Speakers
Search

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Policy & Measurement

From Personal Loss to Global Change: Vita Steina’s Mission to Advance Human Experience in Healthcare
Published June 15, 2026

Jason Wolf sits down with Vita Steina, one of the leading voices advancing human...

Patient Family & Community Engagement | Policy & Measurement

Care Partners as Essential Team Members in Safe Care
Published June 9, 2026

PXE Credit Available

This session explores the role of care partners as essential members of the care...

Policy & Measurement

Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard
Published May 13, 2026

Volunteer programs are evolving rapidly, and leaders across the field are seeking meaningful data...

Culture & Leadership | Policy & Measurement

From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career
Published April 19, 2026

In this episode, Jason Wolf sits down with Jerry Mansfield, Vice President and System...

Policy & Measurement

Beyond Attestation: Understanding CMS Patient Safety Structural Measures
Published March 12, 2026

PXE Credit Available

This session provides an overview of CMS Patient Safety Structural Measures with a focused...

Policy & Measurement

Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Published November 12, 2025

This commentary submitted by Patient Experience Journal (PXJ) Associate Editor begins with a simple...

Policy & Measurement

Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey
Published November 12, 2025

Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency...

Policy & Measurement

Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System
Published November 12, 2025

Patient Experience (PX) is recognized as an independent dimension in assessing...

Policy & Measurement

Assessing patient satisfaction with the services provided under the National Health Insurance Scheme at the Outpatient Department of the Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia.
Published November 12, 2025

The National Health Insurance Scheme (NHIS), introduced in Zambia in 2019...

Policy & Measurement

Reliability and Validity of a Modified Version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Visit Survey 4.0 (beta) for Ambulatory Behavioral Health Care
Published November 12, 2025

Patient experience is a fundamental indicator of healthcare quality. A patient...

Policy & Measurement

A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025

The NHS Friends and Family Test (FFT) is widely used across...

Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement

Pulse Check: Perspectives on Human Experience
Published September 19, 2025

Complimentary - This 30-minute session will explore key headlines from the most recent PX Pulse...

Policy & Measurement

Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews
Published August 8, 2025

Introduction: Online reviews are increasingly influential in how patients find and choose physicians. Patients...

Policy & Measurement | Staff & Provider Engagement

Leveraging Metrics to Demonstrate Volunteer Impact
Published July 10, 2025

PXE Credit Available

Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using...

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From Personal Loss to Global Change: Vita Steina’s Mission to Advance Human Experience in Healthcare Published June 15, 2026

Care Partners as Essential Team Members in Safe Care Published June 9, 2026

Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard Published May 13, 2026

From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career Published April 19, 2026

Beyond Attestation: Understanding CMS Patient Safety Structural Measures Published March 12, 2026

Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience Published November 12, 2025

Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey Published November 12, 2025

Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System Published November 12, 2025

Assessing patient satisfaction with the services provided under the National Health Insurance Scheme at the Outpatient Department of the Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia. Published November 12, 2025

Reliability and Validity of a Modified Version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Visit Survey 4.0 (beta) for Ambulatory Behavioral Health Care Published November 12, 2025

A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients Published November 12, 2025

Pulse Check: Perspectives on Human Experience Published September 19, 2025

Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews Published August 8, 2025

Leveraging Metrics to Demonstrate Volunteer Impact Published July 10, 2025

From Personal Loss to Global Change: Vita Steina’s Mission to Advance Human Experience in Healthcare
Published June 15, 2026

Care Partners as Essential Team Members in Safe Care
Published June 9, 2026

Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard
Published May 13, 2026

From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career
Published April 19, 2026

Beyond Attestation: Understanding CMS Patient Safety Structural Measures
Published March 12, 2026

Beyond the Numbers: Elevating Meaning through Metrics in Patient Experience
Published November 12, 2025

Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey
Published November 12, 2025

Understanding Patient Experience Through Narrative Complaint Analysis: A Mixed Methods Study in a Rural Academic Health System
Published November 12, 2025

Assessing patient satisfaction with the services provided under the National Health Insurance Scheme at the Outpatient Department of the Levy Mwanawasa University Teaching Hospital in Lusaka, Zambia.
Published November 12, 2025

Reliability and Validity of a Modified Version of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Visit Survey 4.0 (beta) for Ambulatory Behavioral Health Care
Published November 12, 2025

A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025

Pulse Check: Perspectives on Human Experience
Published September 19, 2025

Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews
Published August 8, 2025

Leveraging Metrics to Demonstrate Volunteer Impact
Published July 10, 2025