Policy & Measurement

Understanding the care experiences and support needs of UK adults treated in hospital for meningitis

Background: Meningitis often results in ongoing and multifaceted after-effects, which can impact many aspects...

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Policy & Measurement

Unveiling Patient Satisfaction: Exploring Demographics, Interactions, and Health-Seeking Behavior

Objective: This study examined the social context of the patient visit (demographics, waiting room experience,...

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Policy & Measurement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025

The topics we explore in this issue look deeper into how consumers understand and...

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Policy & Measurement

Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings

Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion...

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Policy & Measurement

Redesigning Your Approach to Patient Grievances to Improve Experience

UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback...

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Policy & Measurement

Green, Yellow, Red: Creating an Experience with Feedback Buttons

Stacy Palmer, Senior Vice President and COO of The Beryl Institute, joins Steven Peltzman,...

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Policy & Measurement

Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care

Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching...

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Policy & Measurement

Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People

Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young...

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Policy & Measurement

Factors Influencing Patient Satisfaction with Zambia’s National Health Insurance Scheme: A Systematic Literature Review using Empirical Evidence from Nigeria and Ghana

Universal Health Coverage (UHC) has become important for African nations as they strive to...

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Policy & Measurement

Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study

This pilot qualitative study explores consumers' and clinicians' perspectives about the relevance and utility...

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Policy & Measurement

Enhancing Patient Care in FQHCs: The Essential Role of a Communication Plan

By Nikki Garcia, CPXP, Patient Experience Officer 

FQHCs are instrumental in...

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Policy & Measurement

The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters

The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus...

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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement

Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting

In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring...

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Policy & Measurement

Engage in the Global Experience Measure Inquiry

In recent years, the Global Experience Measure (GXM) effort at the Institute has brought...

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