Environment & Hospitality

Managing Patient Belongings: A Shared Responsibility

By Cathy Mixon
Patient Relations Liaison
M Health Fairview

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Environment & Hospitality

Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience

Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free...

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Environment & Hospitality

Ensuring Peace of Mind: 7 Elements All Lost Belongings Policies Should Include

By Gabriel Bolivar, Maui Health and Hope Ursy, Wellstar MCG Health
On...

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Environment & Hospitality | Quality & Clinical Excellence

The Impact of Adverse Childhood Experiences in Pediatric and Adult Healthcare

PXE Credit Available

Being a pediatric patient in healthcare can be filled with misconceptions, anxiety, and distress....

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Environment & Hospitality | Patient Family & Community Engagement

Designing for Pediatric Patient Experience: Expert Insights and Innovations in the Healthcare Built Environment

Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating...

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Environment & Hospitality

You Can’t Go Wrong If You Do Right by the Patient

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre...

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Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential...

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Environment & Hospitality

We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare

Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director...

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Environment & Hospitality | Quality & Clinical Excellence

Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners

If diversity of your PFACs is a top strategic priority for your hospital, then...

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Environment & Hospitality

Volunteer Services and Patient Experience: Two Halves of the Same Goal

Improving the patient experience has always been a primary reason for volunteers to serve...

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Environment & Hospitality | Patient Family & Community Engagement

Where are my things? An Introduction & Application Tutorial

Does your organization struggle with managing patient belongings? If so, join us for “Where...

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Environment & Hospitality

Walking the Walk: Essential criteria for organisations when recruiting consumers as employees

By Liz Newton

Identified lived experience roles are increasingly being established by health organisations...

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Environment & Hospitality | Patient Family & Community Engagement

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings...

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