Environment & Hospitality
Volunteer Services and Patient Experience: Two Halves of the Same Goal
Improving the patient experience has always been a primary reason for volunteers to serve...
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Environment & Hospitality | Patient Family & Community Engagement
Where are my things? An Introduction & Application Tutorial
Does your organization struggle with managing patient belongings? If so, join us for “Where...
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Environment & Hospitality
Walking the Walk: Essential criteria for organisations when recruiting consumers as employees
By Liz Newton
Identified lived experience roles are increasingly being established by health organisations...
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Environment & Hospitality | Patient Family & Community Engagement
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings...
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Environment & Hospitality | Patient Family & Community Engagement
Reimagining the Non-Clinical Patient and Family Environment
So much of healthcare journeys focus on precise treatment protocol to address a medical...
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Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
PXE Credit Available
As healthcare healers, we touch many lives. Many of our patients and their families...
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Environment & Hospitality
On the Road at the VA Boston Healthcare System
On the Road with VA Boston Healthcare System – November 2023
by Amy Kwiatkowski
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Environment & Hospitality | Staff & Provider Engagement
Trust Me: Building Trust Through Humanism and Compassion
Do your patients trust you to provide compassionate care? If they don’t,...
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Environment & Hospitality
On the Road at Cook Children’s Health Care System
On the Road at Cook Children’s Health Care System – October 2023
by Rikki...
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Environment & Hospitality | Patient Family & Community Engagement
The Sunrise Association Wheels Up! Program: Bringing the Joys of Childhood to Hospitalized Cancer Patients
Sponsored Content
PXE Credit Available
It’s hard to just be a kid when you’re battling cancer. Carefree moments of...
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Environment & Hospitality | Staff & Provider Engagement
Patient Experience Coaching in Ambulatory Care
Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its...
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Environment & Hospitality
Environment & Hospitality: 4 Considerations for Creating an Excellent Experience for Patients and Families
This is the third blog in a series of eight by The Beryl Institute’s...
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Environment & Hospitality
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2023
The latest release of PX Pulse points to affordability and access to hospitals and...
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Environment & Hospitality
Seeking answers through the pain
This article tells the story of the history and outcome of a 64-year-old woman...
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