a woman smiling and someone writing on a laptop
Environment & Hospitality | Quality & Clinical Excellence

The Essential Role of Front Desk Staff in Shaping Patient Experience

By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...

read more
PX Blog resource card, featuring headshots of the authors of The CROWN Project: Promoting Haircare Equity in Hospitals
Environment & Hospitality

The CROWN Project: Promoting Haircare Equity in Hospitals

By:

Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC
Nursing Operations Specialist and...

read more
two headshots, featuring a smiling blond woman and a smiling man with salt and pepper hair against a background image of people holding hands. text reads "podcast"
Environment & Hospitality

Reviving Humanity in Healthcare: The Power of Story-Sharing

Join Dr. Alexi Puran and...

read more
an image of mountains with text overlaid on top that reads volume 12, issue 1; text at the bottom of the image reads px journal
Environment & Hospitality

What Makes a Hospital Gown Functional? A Comparative Case Study of Effective Patient-Centered Design Practices in Four (n=4) Hospital Gowns

A hospital gown is essentially a patient uniform. Yet, the typical ``tie in the...

read more
Environment & Hospitality | Infrastructure & Governance

But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program

PXE Credit Available

It's easy to fall into a routine in Volunteer Services. But what if you...

read more
a headshot of an older woman in a green blazer overlaid atop an image of a person using a laptop; text at the bottom reads px blog
Environment & Hospitality | Patient Family & Community Engagement

Elevating the Emergency Department Experience: The Impact of Experience Ambassadors

By Jill Koss, Cook Children’s Medical Center 

At Cook Children’s...

read more
a headshot of a smiling woman in a pink blazer and black shirt is overlaid atop an image of someone using a laptop; text at the bottom of the image reads px blog
Environment & Hospitality

Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement

By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks  

For most patients,...

read more
a headshot of a young man with a prosthetic and a smiling blond woman is overlaid atop an image of someone using a laptop; text at the bottom of the image reads px blog
Environment & Hospitality

Building Better Experiences: Partnering with EVS to Enhance Patient Care 

By Andrew Cowart-Oberle, PhD, MHA, CPXP and Heather Lazarides,  MHA, MS CCC-SLP, CPXP,...

read more
a logo for sunnybrook health sciences center is overlaid atop an image of people collaborating over papers spread across a desk; text at the bottom reads grant research; this grant is about patient engagement
Environment & Hospitality

Evaluating a Co-designed Patient-Facing Digital Hub for Enhancing Patient Engagement in Research (PER)

This report highlights a shift from patients as research participants to active partners....

read more
Environment & Hospitality

Can You Provide an Improved Experience for Patients by Creating a More Interactive Exam Room?

A recent study at Penn State College of Medicine examined the impact of...

read more
Environment & Hospitality

Managing Patient Belongings: A Shared Responsibility

By Cathy Mixon
Patient Relations Liaison
M Health Fairview

read more
Environment & Hospitality

Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience

Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free...

read more
Environment & Hospitality

Ensuring Peace of Mind: 7 Elements All Lost Belongings Policies Should Include

By Gabriel Bolivar, Maui Health and Hope Ursy, Wellstar MCG Health
On...

read more
See more