Evaluating a Co-designed Patient-Facing Digital Hub for Enhancing Patient Engagement in Research (PER)
Published March 4, 2025
This report highlights a shift from patients as research participants to active partners. Learn how, through a co-design approach, Sunnybrook Health Sciences Centre developed a website to support patient engagement in research, with feedback shaping its usability and accessibility. Patient partners reported a positive experience, feeling heard and appreciated in this co-designed initiative.
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Environment & Hospitality
Walking the Walk: Essential criteria for organisations when recruiting consumers as employees
Published February 5, 2024
By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
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Environment & Hospitality
Prioritizing Patient Rest: Response to the New HCAHPS Restfulness Questions
Published May 13, 2026
This case study explores how The Queen’s Medical Center prioritized patient rest and healing through systemwide practices focused on communication, environment, staff training, and volunteer support in response to new HCAHPS restfulness measures. Their efforts reinforced rest as an essential part of recovery and contributed to top quartile patient experience performance.
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Environment & Hospitality
Elevating the Imaging Experience Through Music
Published July 12, 2026
Learn how MD Anderson Cancer Center partnered with patients, staff, and music therapy experts to reduce “scanxiety” in imaging settings. This Learning Bite explores how thoughtfully prescribed music can create a calmer environment, improve the patient experience, and contribute to measurable gains in satisfaction.
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