When Volunteer Services Meet the Auxiliary

Karla Bachl, BSBM, CAVS, Director of Volunteer Services, Lehigh Valley Health Network
In this webinar, participants will objectively evaluate current conditions of volunteer service and auxiliary, recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Departments and develop improvement plans for building/repairing current conditions.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Infrastructure & Governance
Service Recovery for All: The Out-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
Learn more -
Infrastructure & Governance | Policy & Measurement
A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more