When one is sick and two need help: Caregivers’ perspectives on the negative consequences of caring
Related content
-
Infrastructure & Governance
Service Recovery for All: The In-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
Learn more -
Infrastructure & Governance
Hidden Opportunities to Design a Better Experience
Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement
Leader Rounding: A Proactive Approach to Improve Experience
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
Learn more