Infrastructure & Governance

The State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare

Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Paul Tiedt, CCXP | Senior Vice President, Research | Service Management Group

For a decade, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring. Since 2011, the data collected from healthcare leaders around the world has offered a sense of progress and opportunity, a means to reflect and refocus and a guide to set new standards for strategy and practice in healthcare. It too has provided a view of the evolution of the very conversation on patient experience itself. Now, having just lived through a once-in-a-century moment where the world shared one experience and healthcare was pushed to the brink, the reflections on where healthcare can and must go leads to a fundamental conversation on the human experience at the heart of healthcare itself. Join Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute and Paul Tiedt, CCXP, Senior Vice President of Research at SMG for an exploration of this year’s findings and a reflection on how the discoveries in this year’s study will guide us towards the future of experience for all in healthcare.