Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience
Published May 4, 2026
A collaborative effort at Bon Secours St. Mary’s Hospital demonstrates how standardizing communication across care teams can strengthen trust, improve patient understanding, and drive measurable gains in HCAHPS performance. Through three targeted interventions, this case highlights the power of reliable, team-based communication in advancing the human experience in healthcare.
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Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience