Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment

Patient reported experience in a radiation oncology department

Understanding patient experience is essential to providing high quality, person-centered care. A real-time baseline cross-sectional study was completed to identify gaps in patient experience that can be targeted for quality improvement (QI). This study is part of PROSE (Person-centered Radiation Oncology Service Enhancement), a QI initiative developed to improve patient experience at a tertiary cancer