Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
Published April 29, 2015
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Policy & Measurement | Quality & Clinical Excellence
We need to be the patient in the room
Published March 25, 2024
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Experience | Quality & Clinical Excellence
4 “Musts” for the Experience Movement: A Call to Action
Published May 1, 2026
by Jason A. Wolf, Ph.D., CPXP I start off this post acknowledging this moment. As we close Patient Experience Week 2026 and celebrate the boundless and significant efforts we have seen take place around the world the last few days. More importantly, these efforts honor all that so many do every day of the year
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Policy & Measurement
Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
Published November 13, 2024
Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young people (CYP) value in their healthcare and promote their involvement in clinical decision-making. A standardised paediatric PREM could improve quality of care for CYP across hospital settings, but CYP are rarely included in the development of PREMs. This study aimed to
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