Weighting patient satisfaction factors to inform health care providers of the patient experience in the age of social media consumer sentiment
Published April 29, 2015
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Policy & Measurement
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As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these changes are shaping Americans’ views on healthcare. Despite clear divides on some issues, strong common ground is emerging about what the system needs most. While leaders debate the path forward, the public’s expectations are clear — calling for real
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Policy & Measurement
Understanding Online Reviews of Geriatricians: Correlations within a Dataset of 53,210 Physician Reviews
Published August 8, 2025
Introduction: Online reviews are increasingly influential in how patients find and choose physicians. Patients appreciate the transparency of online reviews, and they offer an avenue for physicians to receive feedback. This cross-sectional study aims to provide insight into correlations between provider level information such as wait times or physician demographics, and the reviews patients submit
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Policy & Measurement
Evaluation of Online Patient Complaints Regarding City Hospitals in Türkiye During the COVID-19 Pandemic: A Content Analysis Study
Published April 30, 2024
The COVID-19 pandemic put tremendous pressure on healthcare systems worldwide, which led to heightened scrutiny of the medical services offered by hospitals. This article aims to evaluate complaints about city hospitals in Türkiye during the COVID-19 pandemic using the Healthcare Complaints Analysis Tool, which includes three main domains and seven problem categories. The complaints submitted
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