We Hear You
Supported by a grant from The Beryl Institute, Providence Health System leveraged its storytelling and listening program, We Hear You™, to help improve the care experience and trust of Black, indigenous and people of color (BIPOC) communities.
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
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Patient Family & Community Engagement
The Use of Patient Stories as a Knowledge Translation Strategy to Facilitate the Sustainability of Evidence-Based Interventions (EBIs) in Healthcare
Patient stories are real-life experiences told from a patient’s or their family’s perspective. In the past, patient stories have served many purposes in healthcare, such as spreading knowledge, educating providers, or conveying the patient experience. Patient stories are increasingly used as a knowledge translation (KT) strategy to improve the uptake of evidence-based interventions (EBIs) into
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Patient Family & Community Engagement
Lived Experiences of Cancer Patients Who Chose to Stop Receiving Treatment
The study aimed to understand the lived experience of cancer patients who abandon treatment. Four semi-structured interviews were conducted, and the data was examined using interpretative phenomenological analysis. It resulted in four superordinate themes: (i) ‘Lack of knowledge about cancer’ dealt with patients’ knowledge and perceptions about their cancer. (ii) ‘Hopelessness with oneself and God.’
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