Innovation & Technology

Ways to Enhance Communication in Improving the NICU Experience for Families

Lori Gunther, MS, CPXP, Director, Quality and Strategy, NICU Initiatives, March of Dimes Foundation, shares why it’s not just the verbal communication that makes a strong impact on engaging families and addresses ways to improve the experience for families in the NICU by actively seeking their feedback on what made their NICU experience positive and what could have been done better.