Examining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center
Published August 8, 2024
Providers and healthcare organizations have created novel ways of evaluating patients using telehealth. Patient volumes in urgent cares (UCs) and emergency departments (EDs) continue to climb, contributing to longer wait times and suboptimal patient and family experiences (PFEs).
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This learning bite explores how one healthcare team tackled common barriers to virtual Patient and Family Advisory Councils (PFACs)—from digital access and confidence to staff readiness and structure. Through practical strategies and a spotlight on a real-world story, M Health Fairview offers a roadmap to more inclusive, impactful patient engagement.
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The Hospitality Effect: Creating a Culture to Improve Care & Outcomes
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Complimentary – Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients,
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The Patient Experience with Virtual Care
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- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Examining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center