Culture & Leadership

Veterans’ experiences of patient-centered care: Learning from guided tours

Published April 30, 2014

Veterans' experiences of patient-centered care: Learning from guided tours

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Culture & Leadership

Why Human Experience Matters

Published November 13, 2024
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts globally, it provides a moment of pause, of reflection, and an opportunity to return to purpose. As a publication accessed in over 220 countries and territories around the world, I am heartened by the fact that what is shared on these
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Culture & Leadership

Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes

Published October 3, 2025
In this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how
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Culture & Leadership | Infrastructure & Governance

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

Published April 29, 2025
Complimentary – Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in
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