Using Unsolicited Feedback to Improve Patient Experience
Amy Brown, Founder & CEO, Authenticx, shares the importance of unsolicited feedback compared to traditional surveys and the ways to collect it in order to improve the patient experience.
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Healthcare’s Renaissance to Digital Transformation
Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.
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Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience
Learn how and why conversational data is a gold mine for improving patient experiences, how this data can be accessed, and methods to translate analysis into action.
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Innovation & Technology
Emerging Trend: Enterprise-wide Volunteer Management Solutions
There is an emerging trend, especially in the healthcare sector, towards “enterprise-level” systems as larger healthcare organizations recognize the impact of centralization, particularly on the patient care experience. With the multiple mergers and acquisitions in healthcare, organizations are finding they have disparate systems that don’t speak to each other. This movement of enterprise-level solutions started
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