Using Unsolicited Feedback to Improve Patient Experience
Published August 8, 2022
Amy Brown, Founder & CEO, Authenticx, shares the importance of unsolicited feedback compared to traditional surveys and the ways to collect it in order to improve the patient experience.
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Virtual Nurse Discharge: Improving Patient and Nurse Experience
Published November 12, 2025
This case study reviews the virtual discharge nurse (VDN) process and its impact on patient experience and nursing workflow as an exemplar of an effective telehealth innovation at a community hospital 23-bed Short Stay Unit (SSU). At the SSU, the daily turnover rate of more than 50% of the unit census challenged the nurses’ ability
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PX Pulse: The Price of Care and the Promise of AI – December 2025
Published December 10, 2025
The latest PX Pulse report shows that Americans are increasingly concerned about the cost of care and access challenges, with nearly 70% reporting difficulty getting needed services. While overall experience ratings continue to rise, cost pressures and long wait times remain major barriers. Trust in AI is growing slowly, though most people still prefer limited
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events