Transforming Care in the Ambulatory Setting
Published September 2, 2019
CJ Merrill, Chief Patient Experience Officer at Mission Health System, shares how they took The Beryl Institute’s patient experience definition one step further by focusing on their patients’ and families’ experiences in the ambulatory setting.
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Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Published March 20, 2025

Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a
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Staff & Provider Engagement
The Benefits of Partnering a Physician with Patient Advocacy
Published October 23, 2024
Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as seen at Ochsner Health. This innovative collaboration fostered transparency, enhanced communication, and strengthened trust between physicians and patient advocates. By valuing perspectives from both sides, the new partnership led to improved experiences for patients, families, and healthcare providers alike. Interested in
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Staff & Provider Engagement
Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department
Published November 12, 2025
Introduction: Patient experience is inextricably tied to effective communication between the care team and patient. Published trials designed to improve communication and therefore patient experience in the pediatric emergency department setting are lacking. Methods: This is a novel care team reorganization in a single tertiary care pediatric emergency department. A Triad team consisted of a
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