The Strategic Value of Healthcare Volunteers
Published July 18, 2026
What if your volunteers stopped showing up? Houston Goodwin, CEO of Better Impact, joins Stacy Palmer to discuss how healthcare organizations can better leverage volunteer programs to improve patient experience, support staff, and make the case for greater investment. Learn how volunteer leaders can measure impact, tell their story with data, and position volunteerism as a strategic arm of healthcare.
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Environment & Hospitality | Patient Family & Community Engagement
Transforming the Inpatient Hold Experience Through Partnership
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Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools to improve experiences in nontraditional care settings. Speakers -Amy Matthews, Manager of
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Environment & Hospitality
Animal-Assisted Services 101, Part 3: Bringing Services to Your Organization
Published September 3, 2026
Whitney Romine, M.P.H., C-AAIS, KPA-CTP Animal-Assisted Services Manager Mayo Clinic Rochester Introduction In Part 1 of this blog series, you learned about animal-assisted services, including a summary of the research, benefits, risks, and ways to keep everyone safe during human-animal interactions. In Part 2, you saw it all come together through a moment of connection
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Evaluating a Co-designed Patient-Facing Digital Hub for Enhancing Patient Engagement in Research (PER)
Published March 4, 2025
This report highlights a shift from patients as research participants to active partners. Learn how, through a co-design approach, Sunnybrook Health Sciences Centre developed a website to support patient engagement in research, with feedback shaping its usability and accessibility. Patient partners reported a positive experience, feeling heard and appreciated in this co-designed initiative.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events