The State of Patient Experience in American Hospital 2013
The Beryl Institute releases the full research report from its 2013 benchmarking The State of Patient Experience, revealing the complex reality facing the patient experience movement. The trends are positive, with a continued increase in focus on defining and supporting patient experience efforts. Yet healthcare leaders are more cautiously optimistic about the impact of their efforts. The bi-annual survey was conducted by the Institute and Catalyst Healthcare Research and included 1,072 respondents from 672 unique organizations.
Related content
-
Infrastructure & GovernanceLet’s collectively raise our voices to say, “We’ve had enough.”
“Racism is a problem with bad policy, not bad people.”
Learn more -
Infrastructure & GovernanceStorytelling at board meetings: A case study of co-developing recommendations
In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementHow Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events