Caring for our Children: A Look at Patient Experience in a Pediatric Setting

This white paper examines evidence of successful pediatric patient experience practices and highlights key findings to help organizations achieve their experience goals. The paper is grounded in a two-part research project consisting of eight focus group interviews with members of the Institute’s Pediatric Council as well as a survey of 142 pediatric organizations. In the absence of a mandated pediatric HCAHPS survey in the United States, the study sought to gather key measures in pediatric organizations as a means to benchmark and share improvement efforts that would enhance patient experience across the pediatric community.