The Loving Spirit of Leadership: Sustaining the Well-being of Staff Through COVID-19

Discover how caring for the health and well-being of your staff can lead to improved relationships and sustained resilience. This case study is a testament to the power of “love” from leadership in caring for their team members. When caring for others becomes organic in organizational culture, positive outcomes result for patients and families.
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Culture & Leadership | Staff & Provider Engagement
Rising Strong: Team Resilience Strategies
Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Ownership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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