State of HX 2025: Thriving in the Face of Change
Published July 30, 2025
We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the Face of Change. Now in its eighth edition, this biennial report offers a clear look at how the patient experience field continues to grow and adapt amid today’s healthcare challenges.
Key findings include:
- 79% of organizations now have a formal patient experience mandate
- Staff engagement and culture remain top drivers of outcomes
- AI has emerged as a leading investment priority
- More organizations feel very positive about their progress in improving experience
Explore how organizations are advancing, measuring, and innovating to improve the human experience in healthcare.
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events