Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care

This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success.
Learning Objectives
– Discuss evidence-based best practices to improve nurse communication.
– Discuss evidence-based best practice to improve doctor communication.
– Discover how to improve patient rounding program and create real-time, self-driven feedback opportunities for patients.
Speakers:
Stacy Cooper, DNP, RN, NEA-BC | Manager of Quality Improvement, Baylor Scott & White Health
LaJuana Jones, DNP, RN, NEA-BC | Chief Nursing Officer, Baylor Scott & White Health
Ben Larsen, MBA, MHA | Patient Experience Advisor, Baylor Scott & White Health
Bert Stewart, MD, FCCP | Medical Director of Quality, Baylor Scott & White Health
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions and motivations.
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
Learn more -
Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (September 2025)
12pm ET / 11am CT / 10am MT / 9am PT (Complimentary) – Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential, intended for individuals working in healthcare volunteer
Learn more