Reflections on “What Matters”

Complimentary – Learn how the “What Matters to You?” movement began in Scotland and how 14 years of asking this powerful question has influenced person-centered care around the world. Through practical examples and lessons learned, this webinar explores ways to strengthen partnerships, support shared decision-making, and ensure care is guided by what matters most to people and families.

The programme will cover how to generate a shared purpose for person-centred care, strengthen co-production, and embed lived-experience stories at every level of an organization. Participants will examine person-centred approaches to visiting and care planning, and how to connect strategic ambition to day-to-day behaviors. Using a quality improvement lens, the session focuses on asking, listening, and doing what matters, building culture through continuous improvement so care consistently aligns with people’s goals, values, and dreams.

Speaker: Jennifer Rodgers, MBE | Director of Nursing and Family Support, Childrens Hospices Across Scotland | Convening Team, What Matters To You

Learning Objectives:
-Describe the origins and evolution of the “What Matters to You?” movement and its impact on person-centred care and health outcomes.
-Identify practical strategies to strengthen partnership, shared decision-making, and co-production with people and families across health and care settings.
-Examine approaches for embedding lived-experience stories, person-centred practices, and continuous improvement principles into organizational culture and daily care delivery.