Real-Time Coaching & Feedback: At-The-Elbow Support for Success

Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a culture of commitment. This session will equip you with tools to drive motivation and ensure your team feels heard, valued, and invested in success. Walk away with actionable insights to enhance your coaching approach and strengthen team buy-in.
Speakers
-Roxanne Baier, MSN, CPXP | Regional Director of Patient Experience, Baylor Scott & White
-Charissa “Megan” Jackson, BSN RN, NE-BC | Nurse Manager, Baylor Scott & White
-Katy Miller, MEd, LSSGB, CPXP | Patient Experience Advisor, Baylor Scott & White – McKinney
-Aarti Raghu, MD | Medical Director- Hospital Medicine McKinney, Baylor Scott & White
Learning Objectives
-Identify effective frameworks for communication and coaching.
-Discover effective strategies for creating buy-in.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions and motivations.
Learn more -
Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (November 2025)
12pm ET / 11am CT / 10am MT / 9am PT (Complimentary) – Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential, intended for individuals working in healthcare volunteer
Learn more -
Staff & Provider Engagement
Transforming Residents into Patient Experience Champions
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
Learn more