PX Pulse: Identity and Immigration Status in Healthcare Experience
Published April 19, 2026
The latest PX Pulse reminds us that experience is deeply personal. With nearly 40% of respondents saying identity impacts their care and more than one-third pointing to immigration status as a barrier, the findings call for greater attention to trust, access, and how we meet people where they are.
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Published May 3, 2022
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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Infrastructure & Governance
Storytelling at board meetings: A case study of co-developing recommendations
Published April 27, 2023
In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
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