Culture & Leadership

PX Grand Rounds 3

Watch Now

Presentation topics and presenters include:

Mindful Healthcare: Patient Experience Starts with a Healthy Team Scott Kashman, Chief Acute Care Officer, Lee Health
Open Space Technology – A Model for Engagement Tammy Marshall, Chief Experience Officer
The New Jewish Home Peer Rounding – A Safety Net to Patient Experience Cathy Arsenault, Patient and Family Advisory Council, UNC Rex Hospital

Related content

Culture & Leadership | Innovation & Technology

Harnessing Technology for Patient-Centered Rounding: Trends and Best Practices

Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
Learn more
Culture & Leadership

Broaden the Scope of What You Consider Experience

Stacy Palmer, Senior Vice President & COO of The Beryl Institute, sits down with Pattie Cuen, Senior Vice President of Jarrard Inc., to discuss a recent consumer survey about public values in healthcare experience. Listen in as Cuen shares key insights and emphasizes the importance of seeing the bigger picture of experience by focusing on
Learn more
Culture & Leadership

The Evolution of Patient Experience: From Holistic Care to Human Experience

Patient experience has evolved as a critical concept and outcome in health systems internationally. Evolving from consumer-led movements, coupled with shifts in the positioning of patients among clinical professions, the global focus on patient experience is now evident in nationally mandated measurement tools, the creation of dedicated institutional leadership roles, and outlets such as the
Learn more