PX Grand Rounds 3
Presentation topics and presenters include:
- Mindful Healthcare: Patient Experience Starts with a Healthy Team Scott Kashman, Chief Acute Care Officer, Lee Health
- Open Space Technology – A Model for Engagement Tammy Marshall, Chief Experience Officer
- The New Jewish Home Peer Rounding – A Safety Net to Patient Experience Cathy Arsenault, Patient and Family Advisory Council, UNC Rex Hospital
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Culture & Leadership | Infrastructure & GovernanceAligning Experience to Drive Scalable, Sustainable Change
In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear, shared understanding
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Culture & Leadership | Staff & Provider EngagementMoving from “Good to Great”: Enhancing the Human Experience in Outpatient Care
Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong
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Culture & Leadership | Patient Family & Community EngagementNew Ways to Care
This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events