Related content
-
Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
Published January 28, 2025

Complimentary – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions
Learn more -
Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025

This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more -
Culture & Leadership | Infrastructure & Governance
ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
Published September 11, 2025
The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for negative experiences. The PN customizes interventions and ensures patients understand their care
Learn more