Culture & Leadership | Ambulatory/Outpatient

Patient experience of care in a student-faculty collaborative practice

Related content

Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

How Daily Huddles Launch Conversation to Drive Metric Improvement

Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
Learn more
Culture & Leadership

Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare

Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can lead to great benefits. Those that overlook experience, seeing it as “simply” about satisfaction or survey data, do so at great cost to their organization, team members, and most importantly those we serve – patients. A commitment to human
Learn more
Culture & Leadership

A Human-Centered Approach to Engaging Diverse Families in Pediatric Advisory Groups

By Nikki Montgomery, M.A., M.Ed., GPAC The pediatric world gets it right in many ways when it comes to engaging families. Families have to be involved in care when the patients are children. Families participate in developing care plans, and their expertise about their child is part of developing those plans. Families are welcomed, and
Learn more