Innovating the Patient Experience: Trends Gaps and Opportunities

Innovation is the life blood of all industries. Without it, organizations are unable to meet the changing needs of their “end users.” Over time, technology and other aspects of modernization falls behind leaving an organization vulnerable to competition and, ultimately, lack of innovation impacts the bottom line and an organization suffers or dies. So, if we accept innovation as a necessary life force within any industry/ organization, we must then both anticipate and invite patient experience innovation within healthcare. In 2019, The Beryl Institute held its inaugural Innovation Award Ceremony during the Annual Patient Experience Conference taking place in Dallas, Texas. Awards were given in four categories; organizational, team, professional and patient and family advisor. If we are to assume that these submissions are a microcosm of the innovation landscape, the clearly evident trends and gaps provide a “heat map” of sorts that allows us insight into where there is the most energy for creative change, where innovations may have become stagnant and where there may be a lack of energy, knowledge or drive for change. With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework. This includes eight strategic lenses through which organizations can address experience improvement and excellence.
Related content
-
Infrastructure & Governance
The State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
Learn more -
Infrastructure & Governance | Policy & Measurement
A Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
Learn more