Infrastructure & Governance

Patient experience in outpatient clinics: Does appointment time impact satisfaction?

Related content

Infrastructure & Governance

Service Recovery for All: The Out-Patient Setting

Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
Learn more
Infrastructure & Governance

Experience Framework Lens: Infrastructure and Governance

Experience Framework Lens: Infrastructure and Governance Effective experience efforts require both the right structures and processes by which to operate and communicate and the formal guidance in place to ensure sustained strategic focus. The Why: Patients should be involved in healthcare governance because their lived experiences and perspectives help create a more patient-centered system. P/F
Learn more
Culture & Leadership | Infrastructure & Governance

The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
Learn more