Patient experience in outpatient clinics: Does appointment time impact satisfaction?

Going Off on a Tangent: Exploring the Possibility of Process Change

Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us