Infrastructure & Governance

Patient experience in outpatient clinics: Does appointment time impact satisfaction?

Published November 12, 2020

Patient experience in outpatient clinics: Does appointment time impact satisfaction?

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Storytelling at board meetings: A case study of co-developing recommendations

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In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
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Infrastructure & Governance

The Role of Revenue Cycle in Elevating the Human Experience in Healthcare

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