The Role of Revenue Cycle in Elevating the Human Experience in Healthcare
This paper, published in collaboration with Healthcare Financial Management Association, explores how revenue cycle plays an integral role in a person’s experience well before and after a clinical engagement. It reinforces that if we are to ensure the best in experience, we must recognize and act to support every factor that impacts outcomes. Revenue cycle is far more than an operational function; it is a strategic driver that frames the patient journey, as it is typically the first impression and last touchpoint with a healthcare organization.
Related content
-
Infrastructure & Governance
Caring for our Children: A Look at Patient Experience in a Pediatric Setting
This paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.
Learn more -
Culture & Leadership | Infrastructure & Governance
Exploring the Foundational Frameworks to Build a Strategy for Experience Excellence
Learn about tools and resources to assess your progress and support your journey to transform the human experience in healthcare.
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
A Healthcare System Woven into the Community it Serves: Returning to the Place of My First Patient Experience
On the Road with St. Joseph’s Health – Wayne/Paterson, NJ – May 2019 by Jason A. Wolf, PhD, CPXP A Cornerstone of Compassion Our latest On the Road presented a profound opportunity for me. Not only is St. Joseph’s Health and its flagship St. Joseph’s University Medical Center housed in one of the most diverse
Learn more