Culture & Leadership

Patient Experience: A return to purpose

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Culture & Leadership

Broaden the Scope of What You Consider Experience

Stacy Palmer, Senior Vice President & COO of The Beryl Institute, sits down with Pattie Cuen, Senior Vice President of Jarrard Inc., to discuss a recent consumer survey about public values in healthcare experience. Listen in as Cuen shares key insights and emphasizes the importance of seeing the bigger picture of experience by focusing on
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Culture & Leadership

Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (July/August 2025)

This 16-hour virtual certificate program, delivered bilingually (English and Arabic), builds foundational knowledge in patient experience, helps prepare to achieve the professional designation of Certified Patient Experience Professional (CPXP), and supports a pathway to experience leadership. Live Facilitated Course Schedule 8 Consecutive Saturdays 2025 Dates: July: 5, 12, 19, 26 and August: 2, 9, 16,
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Culture & Leadership

Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes

Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
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