Patient and Family Centered I-PASS
Alisa Khan, MD, MPH, Staff Physician and Instructor in Pediatrics at Harvard Medical School, shares research from an innovative program aimed at improving the communication between doctors, nurses, and hospitalized patients. The study group was comprised of over 100 family members, nurses, hospitalists, medical educators, health literacy experts, and researchers who were all centered on the shared goal of improving patient safety and hospital experience.
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Culture & Leadership
Broaden the Scope of What You Consider Experience
Stacy Palmer, Senior Vice President & COO of The Beryl Institute, sits down with Pattie Cuen, Senior Vice President of Jarrard Inc., to discuss a recent consumer survey about public values in healthcare experience. Listen in as Cuen shares key insights and emphasizes the importance of seeing the bigger picture of experience by focusing on
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Culture & Leadership | Staff & Provider Engagement
Enterprise Volunteer Management: From Silo to Systemness
2pm ET / 1pm CT / 12pm MT / 11am PT – The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is
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Culture & Leadership | Quality & Clinical Excellence
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience
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