Passion for Service Recovery
![](https://theberylinstitute.org/wp-content/uploads/2022/12/Passion-for-Service-Recovery.jpg)
Carol Santalucia, Vice President, and Toya Gorley, Director, Client Services, CHAMPS Patient Experience, discuss three components to a service recovery program. How we handle and approach service recovery really shapes the patients perception of our organization, our employees and their overall experience.
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