Parents’ experiences of neonatal care in England

Patients’ Perceptions: A Group Differences Study Twelve Months Before and Twelve Months During a Worldwide Pandemic

The COVID-19 pandemic subjected healthcare systems’ to decreasing operational margins, enhanced regulatory scrutiny, and challenges related to patients’ expectations. Until now, there was a lack of empirical evidence studying patients’ perceptions prior to versus deep immersion into the pandemic. This quantitative non-experimental ex post facto causal-comparative study examined if and to what extent there were