Cancer Partnerships Hub (CPH) Model: Implementing an Organizational Innovation to Enhance Engagement of Patient-Partner in Cancer Care Services

Patient partnership is rapidly becoming a cornerstone of effective care, with healthcare professionals recognizing the immense value of collaboration. This case study delves into the innovative Cancer Partnership Hub (CPH) model implemented at the Integrated University Health and Social Services Center of East Montreal Island (CIUSSS-EMTL) in Quebec, Canada. The CPH model exemplifies the integration of patients as active agents within the cancer program. The CPH Model is designed to offer comprehensive support and information services, providing a diverse array of resources crafted “by and for” people living with and beyond cancer (PLC). Rooted in the project’s motto “Engage. Share. Progress”, the CPH unites a community of PLC, patient-partners, collaborators, and committed healthcare professionals, all working together to enhance care and services within the cancer program of the CIUSSS-EMTL. Expanding upon existing models of patient and public engagement, the CPH has introduced significant innovations in its design and structure. This article aims to present the CPH model as a case study, offering insights into its innovative organizational structure. It delves into the development and implementation process, including the establishment of leadership, empowerment of patient partners, amplification of patient voices, creation of a welcoming environment, and ongoing monitoring and adaptation of services. Moreover, it explores the key principles and objectives of the CPH, emphasizing its role in supporting people living with cancer, cancer patient experience, enhancing the cancer program, fostering collaborations, and empowering patient partners, providing a valuable insight for healthcare organizations seeking to prioritize patient partnership and deliver patient-centered care effectively in oncology settings.