Our Journey to Improving the Experience of Patients 65+
Join us for a panel discussion on enhancing patient experience for patients 65 and older. Experts will explore key population statistics, care challenges, and insights from consumer feedback to better understand patient needs. Learn strategies to improve communication clarity and address What Matters Most at every stage of care. Panelists will share lessons from a recent study, highlighting unit-specific initiatives and the journey to excellence. We’ll also discuss how hospitals use patient feedback to drive continuous improvement, with best practices, real-world results, and patient stories. Don’t miss this opportunity to gain actionable strategies for a more patient-centered healthcare experience.
Speakers
-Kim R. Byrd, MBA, FHX | Patient Experience Leader
-Bobbie J. Gore, BSN, RN, ONC | Clinical Nurse Manager, Sentara Williamsburg Regional Medical Center
-Brenda Rowe, MSN, RN, CMSRN | Clinical Nurse Manager, Sentara Williamsburg Regional Medical Center
Learning Objectives
-Understand the needs of patients 65+.
-Develop strategies to improve clarity when communicating with a focus of addressing What Matters Most about each hospital experience.
-Gather feedback to assess patient satisfaction to improve care quality and implement continuous improvement processes based on feedback to enhance care quality.
Congratulations to Kim R. Byrd on completing the final step in achieving the FHX designation. Click here to learn more about the Fellow in Human Experience.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement“You May Not Appreciate This Now, But You May Later”: A Qualitative Analysis of the Impact and Meaning of Legacy Interventions as Defined by Bereaved Parents
The death of a child is a significant event that affects the family system. Families of dying children need comprehensive support to help them cope with their trauma and loss. However, there is little research that examines parental preferences and grieving support needs. This study explored bereaved parent mentors’ perspectives on legacy interventions to identify
Learn more -
Quality & Clinical Excellence | Staff & Provider EngagementGood to Great: A Team Approach to Excellence
In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to
Learn more -
Culture & Leadership | Quality & Clinical ExcellenceEmpowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events