Our Journey to Improving the Experience of Patients 65+

Join us for a panel discussion on enhancing patient experience for patients 65 and older. Experts will explore key population statistics, care challenges, and insights from consumer feedback to better understand patient needs. Learn strategies to improve communication clarity and address What Matters Most at every stage of care. Panelists will share lessons from a recent study, highlighting unit-specific initiatives and the journey to excellence. We’ll also discuss how hospitals use patient feedback to drive continuous improvement, with best practices, real-world results, and patient stories. Don’t miss this opportunity to gain actionable strategies for a more patient-centered healthcare experience.

Speakers
-Kim R. Byrd, MBA, FHX | Patient Experience Leader
-Bobbie J. Gore, BSN, RN, ONC | Clinical Nurse Manager, Sentara Williamsburg Regional Medical Center
-Brenda Rowe, MSN, RN, CMSRN | Clinical Nurse Manager, Sentara Williamsburg Regional Medical Center

Learning Objectives
-Understand the needs of patients 65+.
-Develop strategies to improve clarity when communicating with a focus of addressing What Matters Most about each hospital experience.
-Gather feedback to assess patient satisfaction to improve care quality and implement continuous improvement processes based on feedback to enhance care quality.

Congratulations to Kim R. Byrd on completing the final step in achieving the FHX designation. Click here to learn more about the Fellow in Human Experience.

Download presentation slides

Non-members can purchase webinars at a cost of $49 each.