Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care.
Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director, Patient Experience, Patient Relations & Interpreter Services, Memorial Hermann – Texas Medical Center
Learning Objectives
-Share the rounding process and how it addresses the language access gap.
-Discuss how patient rounding aligns with Joint Commission and CMS standards as it relates to patient rights.
Non-members can purchase webinars at a cost of $49 each.
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