Operationalizing person-centered care practices in long-term care: recommendations from a “Resident for a Day” experience

Partnering with healthcare: The experiences of consumer representatives

The importance of consumer advocacy in person-centred healthcare service planning and delivery is growing. In Australia, the role of the “Consumer Representative” (known internationally as “Patient and Family Advisors”) is to advocate for patients and their families’ needs to improve service planning, healthcare design, and service evaluation. As the role of consumer representatives evolves and