Open Talk: Shared Decision-Making with CYP in Healthcare and Mental Healthcare
Published April 2, 2019
Kate Martin, Founder and Director, Common Room Consulting, Ltd., explains that ‘open talk’ is all about putting children and young people at the heart decisions about their mental health care.
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The Weight of Responsibility: Using AI in the Patient Experience
Published May 16, 2024

Complimentary – Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with
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Innovation & Technology
Technology and the Promise of a Precise, Personalized Patient Experience
Published October 3, 2024
Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This “precision engagement” improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance
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Innovation & Technology
Conversational AI: A New Frontier In Improving Patient Experience
Published March 12, 2025

Israel Krush, CEO and co-founder of Hyro, sits down to discuss the emergence of artificial intelligence (AI) technology in healthcare and how it impacts the patient experience. Listen in as he shares how Hyro’s focus on the patient journey is helping provide AI solutions for patients and healthcare workers alike.
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