Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
Published August 5, 2020
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Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must
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In this paper, healthcare executives from across the globe share their insights, struggles, and successes in leading with compassion, equity, and connection. Their stories affirm that human experience is not a side initiative—it is the very foundation of healthcare and a strategic imperative for every organization. Inside you’ll find: Data from executives on their top
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PX Champions: Improving our Impact by Broadening our Reach
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How can we ingrain patient experience into our organization’s culture? This is the question our team pondered as we developed the 2024 strategy for our medical group. At that time, patient experience (PX) was something teams focused on, but mostly when scores were low. It was our goal for PX to be a foundation from
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