Culture & Leadership | Global Perspective

Moving forward to the future of healthcare

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Culture & Leadership

Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication

By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
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Culture & Leadership | Staff & Provider Engagement

Rising Strong: Team Resilience Strategies

Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
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Culture & Leadership | Quality & Clinical Excellence

Improving Interpreter Services Documentation for Equitable LEP Care

12pm ET / 11am CT / 10am MT / 9am PT – Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar
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