Managing Morale during Crisis: How Crocs & Coffee Cured COVID Concerns

Julie Cannon, Brand Engagement Manager, Dayton Children’s Hospital
Karen Muller, BS, CCLS, Child Life Manager, Dayton Children’s Hospital
Teresa L. Prouty, Family Partnership Coordinator, Dayton Children’s Hospital
This webinar, presented by Dayton Children’s Hospital, will focus on recognizing the need to implement a morale committee whose singular purpose is to collaborate, innovate and deliver equitable and meaningful activities during unprecedented times. During the webinar you will be given the tips and tools you need to successfully develop a morale committee across all continuums of healthcare. Watch to learn how to: Recognize the varied needs of staff in a crisis situation. Utilize multiple communication methods and tools to reach all members of an organization. Identify when to build a morale team, and when to wind it down.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
2pm ET / 1pm CT / 12pm MT / 11am PT – Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This
Learn more -
Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
2pm ET / 1pm CT / 12pm MT / 11am PT – Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the
Learn more -
Staff & Provider Engagement
The Benefits of Partnering a Physician with Patient Advocacy
Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as seen at Ochsner Health. This innovative collaboration fostered transparency, enhanced communication, and strengthened trust between physicians and patient advocates. By valuing perspectives from both sides, the new partnership led to improved experiences for patients, families, and healthcare providers alike. Interested in
Learn more