Infrastructure & Governance | Diversity Equity and Inclusion

Let’s collectively raise our voices to say, “We’ve had enough.”

Name: Let's collectively raise our voices to say, "We've had enough."
SKU: 1588
Availability: InStock

“Racism is a problem with bad policy, not bad people.” Dr. Brittani James cares for patients on the South side of Chicago and is a Founding Director of the Institute for Antiracism in Medicine. Join us for this compelling conversation in which this thought leader shares her personal story and concrete steps to becoming an antiracist in healthcare. With all of the energy surrounding dismantling systemic racism in healthcare today, we must listen to the voices of experience and expertise, Dr. James is exactly that voice.

Related content

Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement

Leader Rounding: A Proactive Approach to Improve Experience

The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
Learn more
Culture & Leadership | Infrastructure & Governance

Phoneside Manners: Strategies for Effective Communication

As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more
Infrastructure & Governance

The State of Patient Experience 2019: Looking to the Future of Human Experience

Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
Learn more

Let’s collectively raise our voices to say, “We’ve had enough.”

Related content

Leader Rounding: A Proactive Approach to Improve Experience

Phoneside Manners: Strategies for Effective Communication

The State of Patient Experience 2019: Looking to the Future of Human Experience

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Let's collectively raise our voices to say, "We've had enough."